Articles


CallNow

What is It?       If you have phone terminal extensions and Call API access, you are able to receive incoming collect calls from callers on the public telephony network (PSTN) via a web-based interface. If the call is accepted by your CallNow extension, you will be...

Incoming Call Rules (ICR)

  Click into the extension you want to apply the ICRs to. Click into Incoming Call Rules and add two new rules, structured like the screenshots below, changing the extension numbers to suit your environment: Once saved, your Incoming Call Rules (ICR) are now fully...

IVR Extension - Creating an IVR

  Overview This knowledgebase article describes how to easily create and configure an IVR (Interactive Voice Response) extension. This example will help you understand how to define an IVR extension, how to add and edit a context, how to define actions for the menu options and...

Phone Terminal Setup

  A phone terminal is a SIP phone connected to our voice servers across the Internet. By default, after filling in the extension's basic information, you can start setting up the options specific to the type of extension you've chosen. If you don't want to finalise the process now, you can...

Ring Group - Creating a dedicated Ring Group extension

  PREREQUISITES You must have an ezytel service with at least one additional available voice extension that can used for the creation of this extension type.   HOW-TO STEPS Log into the ezytel control panel either using your credentials, or using the Quick Login button from the...

Voice Extension - Creating a Standard Voice Extension

PREREQUISITES You must have an ezytel service with at least one additional available voice extension that can used for the creation of this extension type.   HOW-TO STEPS Log into the ezytel control panel either using your credentials, or using the Quick Login button from the Client...