With the ezytel system, you can "share" calls between extensions on the same client account.
Consider the following example ...
There are two extensions on the same client account. One belongs to a secretary and the other one belongs to her boss.
All calls ring on the secretary's extension who filters them and transfers the important one to her boss. But if her boss is currently busy, she can transfer calls to a parking lot.
She can call her boss and inform him of the position of the call in the parking lot.
The parking lot will keep the calls on hold until the boss is able to pick them up, ie, unpark the calls.
For this to work, it's essential that the two extensions have the "Extension is Multi-user Aware" permission enabled, otherwise, they are not allowed to park or unpark calls.
If you want to send an answered call to the parking lot, you must press #2 on your phone's keypad.
The system announces the position of the call in the parking lot. This position number can also be used to unpark the call, when there are several calls in the parking lot.
The call will be kept on hold until it is unparked by another extension from the same client account.
If the call remains in the parking lot for a time period equal to the Parking Timeout, it will be automatically returned to the extension that parked it.
Remember that an extension can use the call parking feature only if it has the "Extension is Multi-user Aware" permission enabled.
Unpark first call.
To unpark the first call found in the parking lot, you must dial *221 on your phone keypad.
Unpark Selected Call
If there are several calls in the parking lot, you can choose the one you want to pick up or "unpark".
If you don't know the position of the call in the parking lot, dial *225 from your phone keypad. The system informs you about the CallerIDs and their positions in the parking lot.
When you hear the CallerID and position of the call you want to unpark, press * on your phone keypad.
If you already know the position where the call was parked, dial *225 followed by the position number.
For example, you can unpark the third call in the parking to by dialing *2253, or you can unpark the tenth call in the parking to by dialing *22510.
Unpark Last Call
To unpark the last call found in the parking lot, you must dial *229 on the phone keypad.
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