Creating a Fax Extension

With almost all of our access plans, we provide a bonus extension in your quota for use as a dedicated ezyfax service.

To create an ezyfax extension, do the following:

• Log into the ezytel control panel and click Add Extension
  
  
• Give the extension a high number to keep it away from your voice extensions, eg, 999 or similar.
  
  
• Fill in all of the required fields, being sure to add your email address, otherwise fax notification will not be sent to you.
  
  
• Choose Phone Terminal as the extension type.
  
  
• Tick the Choose extension roles and phone numbers checkbox and click OK.
  
  
• On the next screen, be sure you tick Extension is multi user aware.
  
  
• Set an incoming phone number for this extension by clicking an available number from the left hand box in the Incoming Phone Number Selection section of the screen.
  
  
• Tick Select extension type parameters and click OK.

Now you'll configure the extension to use as a fax extension. You'll leave all of the voice features disabled, and simply enable the fax capabilites.

• Set "Call Waiting" to ON by ticking the box. This will enable your ezyfax line/extension to send and receive multiple simultaneous faxes.
  
  
• Set "Enable fax center" to ON by ticking the box.
  
  
• Set "Accept faxes sent by email to" to ON by ticking the box.
  
  
• Add your own email address, and any other email addresses you will use to send outbound faxes to our servers.
  
  
• If you would like to have all incoming faxes sent directly to your email inbox, set "New received fax notification" to "send fax by email".
  
  
• Now complete the other fax settings to suit your needs.
  
  
• Set the "Fax automatically answers after" time setting to 1 second. This will help your ezyfax line/extension to act exactly as a dedicated fax line.
  
  
• Click OK to save your settings.

Finally, if you haven't done so already, you need to assign a phone number (DiD) to your ezyfax line/extension.

• Click on your newly created ezyfax extension, then go to "Permissions and phone numbers".
  
  
• You'll see a list of available DiDs assigned to your account.
  
  
• Make your number selection for your ezyfax service, click OK, and you're ready to send and receive faxes.

For a tutorial on how best to use your ezyfax service, CLICK HERE