Articles
How long does it take?
Number porting varies, but a normal port time is around 2-3 weeks. Once the port has been approved, a cut-over date and time will be set and we will advise you of those details. You might prefer to specify a particular date for the port to take place. This must be at most 30 days from...
How much does it cost to port a number?
There is a once off charge of $66.00 per number for any successful port. In addition, an ongoing monthly charge of $3.00 per number may apply if your current VoIP plan has reached its allocated limit of Direct InDial numbers.
If the port request is rejected, will I still be charged?
If your port request is unsuccessful, it it will be because the details you've provided did not match the losing carrier's records. Your first port rejection is free, but there will be a $44 fee per rejection thereafter. Please ensure your details are absolutely correct before...
Once my number is ported, then what happens?
The number will be listed among your available numbers in the ezytel Control Panel. Your number will function like any other allocated number, and can be used with any extension on any ezyPBX, ezyHOME, ezySIP or ezyFAX service.
What will happen to my current phone line?
Once the port in has been completed, your existing telephone service will immediately cease to function. This will also mean that any services connected to the line, such as your broadband internet connection, will be disconnected. You should check with your service provider to...
Where do I find my Account Number as requested on the Port Authority form?
If you're a Telstra or Optus customer, you'll find your account number located on any of your phone bills. If you're a customer of a Telstra reseller, you'll need to contact your carrier and request the Telstra Wholesale Account number. Only your current provider will be able to supply...
Which providers can you port numbers from?
ezytel can port numbers from both Telstra, any Telstra reseller and Optus. You will find that most tel companies in Australia are resellers of Telstra voice services to one degree or another, meaning that porting your number is usually not an issue. We can also port from a range of other VoIP...