Articles
Activate / Deactivate Routing Rules
All of the features we're about to outline can be controlled from the ezytel Control Panel, however in many cases, changing settings using your phone can be easier and quicker than accessing the Control Panel. In order to access any of the following features, your phone extension must...
Call Recording
*1 One Touch Call Recording When you are involved in a phone conversation, if your extension has the call recording features active, you can record calls by pressing *1. A custom sound file, which you can choose in the ezytel Control Panel, can be also played when call...
Change PBX Extension Settings
All of the features we're about to outline can be controlled from the ezytel Control Panel, however in many cases, changing settings using your phone can be easier and quicker than accessing the Control Panel. In order to access any of the following features, your phone extension must...
Conference Call Features
Initializing a conference call from a local extension 8YOUR_NUMBER Creates a conference room. If your extension has the conference features enabled, you can create a new conference room by dialing 8 followed by your short extension number. Joining a...
Extension Involved in a Conversation
All of the following functions apply only to active conversation calls. Note that an extension can only use the call transfer features if it has the "Extension is Multi-user Aware" permission enabled in the ezytel Control Panel. This guide will provide you with two different ways to...
Intercom / Paging Extensions
INTERCOM_EXTENSION_SHORT_NUMBER If you wish to call all the extensions assigned to a Intercom/Paging extension, you must dial the respective Intercom extensions' short number, eg, 003. INTERCOM_EXTENSION_SHORT_NUMBER followed by EXTENSION_SHORT NUMBER* If you wish to call a...
Park Calls
With the ezytel system, you can "share" calls between extensions on the same client account. Consider the following example ... There are two extensions on the same client account. One belongs to a secretary and the other one belongs to her boss. All calls ring on the...
Phone Services
*94 Listen to the Date and Time. In order to find out the Day and Time specific to the ezytel servers, dial *94 from your extension phone keypad. This may not necessarily be your local time due to time zone differences.
Phone Voicemail Access and Company Directory
All Voicemail management features are also available in the ezytel Control Panel, in the Mailbox area. *95 Listen to your Voicemail messages. If you have Voicemail enabled for your extension, you can dial *95 from your extension phone keypad in order to manage voice mail messages. You...
Pick Up Another Extension's Call
Consider this ... There are two secretaries sharing an office. Each of them has an ezyPBX phone terminal extension. Their extensions belong to the same client account. Their extensions have the permission "Extension is Multi-User Aware" enabled. Let's assume that one of the...
Queue Agents
Most of the features we're about to outline can be controlled from the ezytel Control Panel, however in many cases, changing settings using your phone can be easier and quicker than accessing the Control Panel. *96 Log in the queue agent owning the extension. If you are an...
System Test
*52 Echo Test If you want to test your extension’s connection with the server, you can dial *52 from your extension phone keypad. Everything you speak into the phone will be "echoed" back to you. This is extremely useful if you want to test the latency of the...