Articles


Can I use my own PBX with ezytel?

The short answer is, if your PBX is SIP-enabled, then yes, we can help!One of the great features in dealing with ezytel is that you don't need to use our server-based virtual PBX at all.We can provide you with a SIP trunk that will provide you with your VoIP calls, but allow your own PBX to the...

How do I setup my VoIP Devices?

You should read our step-by-step Setup Guides to learn how to set up some of the major devices currently available on the market. It is actually quite easy to set up your VoIP device, it is usually the firewall that gives you problems, so make sure you have forwarded those ports!

How do I setup Voicemail?

By default, voicemail will be automatically enabled for you on extension you create in your new account.Just make sure that you configure your IP handset to dial *95 to access your voice mailbox, and the ezytel system will do the rest.It doesn't get much easier than that!

How long before I can use my account?

The ezytel account setup process is completely automatic, and happens within seconds of your payment being approved.Here's how it works ...You'll visit the Client Zone and sign up for an ezytel plan.Once your payment has been approved, your account will be automatically created on our system, and...

How reliable is VoIP?

The simple answer is ... much, MUCH more reliable than it used to be, and with ezytel state-of-the-art systems, you'll find it to be as reliable as a service with any of the big Telcos.However, to be more specific, the reliability and quality of each call you make or receive can depend on a wide...

How secure is your service?

Our website uses high grade SSL encryption verified by our SSl certificate from GeoTrust.We use this encryption for access to your VoIP Control Panel, and for all necessary areas of your Account Management Portal in order to ensure the safety and security of your private and personal...

I didn't receive my activation emails. Can you help?

If you haven't received your activation and access emails after signing up, please login to the Client Zone, or contact ezytel Support on 1300 882 942.

My software phone won't connect. Can you help?

  In most cases, softphones like X-Lite etc require that the port number be included at the end of the IP address you are registering to. For example, you should add a colon and then the SIP port number at the end of our server address ... sip.ezytel.com.au:5060 or...

What are Concurrent Calls?

Unlike every other VoIP provider in Australia, here at ezytel, we don't work on the basis of "one line, one extension, one call". We provide you with a "concurrent call" capacity, and we're pretty generous in what that provides for you. For example, if your account is an EzyHOME Small with 2...

What are the minimum requirements to use VoIP?

You will need a broadband ADSL connection with a minimum speed of 256/64. However, the faster your Internet connection, the more reliable your VoIP service will be.Also, if you plan to use a software based phone on your computer, you will have to check that your PC meets the minimum requirements...

What do I need to get started?

Your broadband needs to meet the minimum requirements as stated in the previous FAQ above, and then you will need to choose an ezytel plan for your access.And to get started, you don't even need to buy an IP handset. If you choose, you can simply use a software phone on your computer with a...

What is a DiD?

  A Direct InDial number, more commonly called a DiD, is one that exists on the Public Switched Telephone Network, or PSTN, just like any normal telephone number you might have had with Telstra or Optus. Any DiD can be connected to ezytel's gateway to allow you to receive calls through...

What is an Extension?

An extension is the number your IP handset is assigned when it registers or logs onto the ezytel VoIP servers. Each SIP device on our servers has a unique 8 digit extension number, and with that number, you can call other ezytel extensions and users for free. That's right, you can call your...

What is VoIP?

VoIP is an acronym describing voice communications over the internet. VoIP stands for Voice over Internet Protocol. VoIP leverages the power of the Internet resulting in inexpensive phone calls for you, and even free calls between you and other VoIP users on our system. More technically, Voice...

Which codecs do you allow?

  Firstly, a codec is an "encoder/decoder", hence the term codec. This is the software used to package your voice conversations and send them over the Internet. We allow only the following codecs: G729, ulaw, and alaw (G711). Our preferred codec is G729 because it offers the highest...

Which DiD locations are available?

  ezytel can provide Direct InDial numbers, or DiDs, for most exchange locations in Australia. If we don't have your exchange location in our DiD pool, just ask. We'll be happy to provide you with a local number to where you live.    

Why should I use ezytel?

YOU WILL SAVE MONEY every time you need to use the phone. YOU WILL SAVE on average, at least 40% on your first and every subsequent bill when you switch from a traditional landline account with one of Australia's big telcos to ezytel. Now that's a chunk of change! AN "ALL THE BELLS AND...