With the advent of Exchange 2016, it's now recommended that an SRV record be used for Autodiscovery, however we're leaving the option of a redirect CNAME record below, in case your DNS provider does not offer the option to create an SRV record.
SVR RECORD
Note: The SRV record is now the preferred method for the Autodiscovery configuration of Outlook. It is necessary for many of Outlook's features like the Offline Address Book (OAB), managing delegated permissions, and automatic out-of-office replies etc.
Log into your DNS control panel. This will most likely be where you host your primary website and domain.
Create an SRV record called _autodiscover._tcp.yourdomain.com with the following details ...
| Record Field | Record Content | |
|---|---|---|
| Name | _autodiscover._tcp.yourdomain.com.au | |
| Target | mail.exchangeserver.net.au | |
| Protocol | _tcp | |
| Service | _autodiscover | |
| Priority | 10 | |
| Weight | 10 | |
| Port | 443 | |
| TTL | 3600 |
Depending on the DNS system being used, be sure to include the trailing dots (.), otherwise the records may be malformed and may fail. However, if you're using our DNS Manager, follow the instructions there, because trailing dots and quotations marks are not necessary.
Note: Due to the nature of DNS, your updated SRV record may take up to 72 hours to propagate.
IMPORTANT: Having this DNS record in place is mandatory. We cannot support you if you do not have this DNS record in place.
CNAME RECORD
Note: The CNAME record should only be used if your DNS host does not allow the creation of SRV records.
If you've been able to create an SRV record, there is no need to create this CNAME record as well.
- Log into your DNS control panel. This will most likely be where you host your primary website and domain.
- Create a CNAME record called autodiscover.yourdomain.com.au that points to autodiscoverredirect.exchangeserver.net.au.
autodiscover 3600 IN CNAME autodiscoverredirect.exchangeserver.net.au. - Depending on the DNS system being used, be sure to include the trailing dots (.), otherwise the records may be malformed and may fail. However, if you're using our DNS Manager, follow the instructions there, because trailing dots and quotations marks are not necessary.
Note: Due to the nature of DNS, your updated CNAME record may take up to 72 hours to propagate.
IMPORTANT: Having this DNS record in place is mandatory. We cannot support you if you do not have this DNS record in place.
