Error Message -- Quota Exceeded Print

  • 101


If you receive a "mailbox quota exceeded" message when trying to create a new mailbox when you believe you have sufficient quota to do so, it will normally be because you've deleted a user's mailbox, leaving active mobile devices associated to it.

The control panel will present the "mailbox quota exceeded" message because is still seeing mobile devices associated to an undeleted user, which in turn is telling the control panel that there's still some mailbox elements active against the user, meaning "technically", your mailbox quota is exceeded.

Follow these four simple steps each time you need to delete a mailbox and associated user to overcome this problem:

  1. Before deleting a user's mailbox, firstly click into the mailbox, then click the Mobile Devices tab

  2. Disassociate any mobile devices from the mailbox

  3. Now you can go ahead and safely delete the mailbox

  4. Finally, you will be able to successfully delete the user from the Users menu thus deleting all active associated mailbox elements.



Was this answer helpful?

« Back


ezyexchange  hosted microsoft exchange
ezytel  enterprise-grade hosted PBX
ezycloudsms  2-way cloud SMS
ezybroadband  NBN, wireless or fibre ethernet
ezy365  microsoft 365 licensing
ezywebhosting  enterprise web hosting
ezyssl  build trust, secure your brand
ezydomains  your name in the cloud
ezyreseller  our services, your clients


ezycloud | powered by Digital Hybrid
PO Box 7208, South Penrith, NSW, 2750


Call   1300 882 942
SMS   0409 19 88 66

COPYRIGHT © 2009 -       Digital Hybrid Pty Ltd | really communicate       ACN 139 660 585   |   ABN 37 139 660 585   |   ALL RIGHTS RESERVED WORLDWIDE