Articles


Error Message -- Quota Exceeded

  If you receive a "mailbox quota exceeded" message when trying to create a new mailbox when you believe you have sufficient quota to do so, it will normally be because you've deleted a user's mailbox, leaving active mobile devices associated to it. The control panel will present the...

Exchange Server 2016 - Minimum Software Versions Supported

  Unsupported Outlook Client Versions   Outlook 2003 is no longer supported in any way. Outlook 2007 is no longer supported in any way. Entourage 2004 for Mac is no longer supported in any way. Entourage 2008 for Mac is no longer supported in any way.     Supported...

Outlook - Fix your Password not being Remembered

  If Outlook keeps asking for your password every time your restart the program, or intermittently while using Outlook, do the following to attempt to fix the issue:   Close Outlook before taking any of the steps that follow Open your Windows Control Panel On Windows 7/8/8.1/10:...

Outlook 2010 - Fix Autodiscover Certificate Error

This is a "known to Microsoft" issue that only affects some users. To correct the error, make the following changes to your domain's DNS zone records.   "HOW TO" STEPS   Close Outlook. Delete the autodiscover CNAME from your domain's DNS zone. Adding an SRV record that contains...

Outlook 2013 - Finding your Mailbox-Specific Server Name

  From Exchange 2013 onward, each mailbox has its own GUID-based server name, and no longer uses a generic server name in Outlook. It's important to note that each GUID server name will only work with the mailbox for which it's intended. This allows Exchange 2013 to maintain sessions...

Outlook Connection Issues

    Microsoft have made some recent changes to the latest Outlook builds, especially in Outlook 2016 onwards, and these changes are causing some users problems with normal Outlook connectivity under certain circumstances. This guide will help you deal with the issue and restore...

Outlook Search Issues

    It appears that Microsoft have made some recent changes to the latest Outlook builds of Outlook 2013 onwards, and these changes are causing some users problems with normal Outlook search functionality under certain circumstances. This is not an issue with the hosted Exchange...

Searching Your Mailbox's Delivery Logs

  How-to Steps Log into your mailbox via OWA (Outlook Web App) Use either http://webmail.exchangeserver.net.au, or if you have your webmail CNAME record in place, http://webmail.yourdomain.com.au Go to Options  >  See All Options > Organise Email > Delivery Reports Enter your...