Groundwire App Setup - iPhone / Android Print

  • 1


Go to Settings > SIP Accounts > + (plus symbol), and configure the following:


Title: name the account however you prefer

Username: your 8 digit extension number    (NOT your 10 digit phone number)

Password: extension password


Display Name: your name or company name

Incoming Calls (iOS 10 or later): Standard (uses more battery but keeps the app active) or Push Notifications (more energy efficient and allows the app to sleep)

Incoming Calls (iOS 9 or earlier): on with backgrounding


Now go to Advanced Settings and make the following changes:

NAT Traversal: Auto


Codecs for WiFi: Move G729a to the top of the codec stack.   (This codec uses very little bandwidth but delivers outstanding quality. It is a once-off in-app purchase additional to the cost of the app itself, but it is well worth buying.)

Voicemail Number: *95


If you're using iOS 9 or earlier, click Backgrounding Options

Host:    (This setting is optional but advised)

Transport Protocol: tcp

Expires: 120


Press .. Done > Settings > Done

You're now ready to make and receive calls using our service from your iPhone or Android device



A Note for iOS app users

In iOS 9 or earlier, there was an additional VoIP method for backgrounding. However, in iOS 10 and later, Apple has deprecated this feature. Now the only options for receiving calls when the app is not open and in the foreground are Push Notifications and Standard (formerly referred to as Keep Device Awake).

In many cases, Push Notifications will be the way to go. It is far more battery-efficient and the experience is almost identical to receiving calls on the app itself. The Standard method works well and is similar to the original backgrounding option, but will be more demanding on your iPhone's battery.




ezycloud recommends the Groundwire app, but we do not provide it. It must be purchased from the relevant OS app stores. We will provide support related to the suggested settings above as they relate to your ezytel service, but more complex support related specifically to the app's various settings and/or behaviours needs to be sought from Acrobits, the app's developer, at



Was this answer helpful?

« Back


ezyexchange  hosted microsoft exchange
ezytel  enterprise-grade hosted PBX
ezycloudsms  2-way cloud SMS
ezybroadband  NBN, wireless or fibre ethernet
ezy365  microsoft 365 licensing
ezywebhosting  enterprise web hosting
ezyssl  build trust, secure your brand
ezydomains  your name in the cloud
ezyreseller  our services, your clients


ezycloud | powered by Digital Hybrid
PO Box 7208, South Penrith, NSW, 2750


Call   1300 882 942
SMS   0409 19 88 66

COPYRIGHT © 2009 -       Digital Hybrid Pty Ltd | really communicate       ACN 139 660 585   |   ABN 37 139 660 585   |   ALL RIGHTS RESERVED WORLDWIDE