Articles


Available Actions

Overview This knowledge base article lists all the actions available for an IVR extension, while also providing several examples of IVR scenarios created using these actions.   IVR Actions Alter CallerID Name with content of variable You can choose one of the available actions...

IVR Extension - Creating an IVR

  Overview This knowledgebase article describes how to easily create and configure an IVR (Interactive Voice Response) extension. This example will help you understand how to define an IVR extension, how to add and edit a context, how to define actions for the menu options and...

IVR Scenarios

Scenario 1 The call flow is: First, call the IVR. The welcome sound will be played, asking you to enter the 3-digit short number of the extension and to press 0, 1, 2 to get transferred to the desired extension. If you do not enter the required number or you do not press 0, 1, 2 the...